Ops playbook 

OPS Playbook

FRONT DESK HOW TO VIDEOS

PRO SHOP PURCHASES

Purchasing Pro shop.mov

MANUALLY ADD A GUEST

Manually Adding a Guest.mov

MEMBERSHIP FREEZES

Membership Freeze.mov

MEMBERSHIP TERMINATIONS

Membership Termination.mov

SELLING A MEMBERSHIP

Selling a membership.mov

ADD & EDIT A USER

Add and editing a User.mov

ADD OR UPDATE CREDIT CARD

Adding or updating a CC.mov

UPDATE MEMBER INFO

Updating Member INFO.mov

INTRO TO BOOKER

Intro to BOOKER.mov

CLOCK IN & OUT

Front Desk Clocking in and out

If you have additional questions, please reach out to your Studio Manager.

OPS PLAYBOOK

TRAINER HOW TO VIDEOS

SCHEDULER

Scheduler.mp4

APPTS: BOOK PT

Appointments_Book PT.mp4

APPTS: CHECK IN & COLLECT PAYMENT

Appointments_Check In and Collect Payment.mp4

APPTS: SELL OUT & BOOK PTO

Appointments_PTO.mp4

BOOKER: LOOK UP & ENROLL

Booker_Look Up and Enroll.mp4

BOOKER: CLASS ROSTER & TYPE OF CUSTOMER

Booker_Class Roster + Identify Type of Customer.mov

BOOKER: CHECK IN & CHANGE SPOT

Booker_Check In and Change Spot.mp4